The IRS has fallen far short of its staffing targets for customer service roles during tax-filing season, according to a draft government report seen by POLITICO that underscores challenges the agency faces delivering new GOP-led tax breaks after a year of sweeping Trump administration cuts.
Between Jan. 26, the day federal tax-filing season opened, and Feb 27, the IRS brought on just 21 percent of the 2,200 people hired for taxpayer-facing roles in its submission processing unit, which handles original and amended tax returns, according to the report compiled by the Treasury Inspector General for Tax Administration.