Photo of office workers exiting a building taken from behind them

Nearly three decades ago, then–IRS Commissioner Charles Rossotti issued a statement addressing one of the agency’s most persistent problems: the accuracy of answers given by Internal Revenue Service telephone assisters. Not surprisingly, the agency came under criticism for the high error rates in the answers that telephone assisters gave to taxpayers. Rossotti did not blame the employees. He blamed the system.

READ MORE

CategoryArticles

© 2024 Justice Tax, LLC

logo-footer